Click on any of the sections below to see detailed data.

  • Customer Satisfaction (Patient)

    Q3 2016 Source: QA Customer Surveys About this data
    Overall Score

    97.3%

    • Measure

      Score (%)

    • Likely to Recommend

      95.8%

    • Quality of Life

      100.0%

    • Quality of Care

      94.8%

    • Quality of Service

      98.7%

  • Customer Satisfaction (Family)

    Q3 2016 Source: QA Customer Surveys About this data
    Overall Score

    100%

    • Measure

      Score (%)

    • Likely to Recommend

      100.0%

    • Quality of Life

      100.0%

    • Quality of Care

      100.0%

    • Quality of Service

      100.0%

  • Therapy Outcomes

    Q4 2015 Source: Patient Data About this data
    Overall Score

    93.0%

    • Measure

      Score (%)

    • Return to Prior Level of Function: Mobility

      82.0%

    • Return to Prior Level of Function: Communication

      94.0%

  • State Surveys

    Source: Medicare.gov About this data
    Overall Rating
    • Measure

      Score (stars out of 5)

    • Health Inspection

    • Quality Measures

    • Staffing

    • RN Only

Administrator
(423) 727-7800
Email

Message from CEO

Thank you for visiting our Facility Scorecard page. We believe in honesty, transparency, and accountability as we care for you or your loved ones.

The healthcare provider/patient relationship is a sacred partnership that requires open communication and active participation from all parties.

Even though we have received a high ranking, we believe there is always room for improvement. We will continue to work hard to improve quality and provide the high standard of care our patients deserve.

If you have any questions, please donʼt hesitate to call us at (423) 727-7800.

Sincerely,

Mountain City Care & Rehabilitation Center